Returns & Cancellations policy

If the item arrives dead/faulty

If your item is faulty or not in working condition due to a product defect or not functioning as it is supposed to - then you can still return it. We will arrange a pickup of the item to be returned to the seller / Supplier. The seller / Supplier will check the complaint and see if it is genuine. Upon Seller / Supplier confirmation we will process the new unit as a replacement or if customer want we will provide refund by cash or in to credit card.

Free Return: Within 7 days of receiving the item(s):

If you wish to return the item after receiving it, you have up to seven (7) days to do so, so long as the item is in the same condition as received and with the original packaging intact.

We understand that sometimes you might change your mind on a bought item, If after making the purchase online and you still have not received the item, you could still cancel your order. If you have paid through electronic means (Credit or Debit card, other payment cards) then the money would be refunded, but due to individual card providers, the amount may take time to reflect in your card statement as per bank rules and policy.

In all circumstances you can contact the Customer Service Team through the Contact Us page for a return of an item or refunds.

The item will be checked for the packing conditions and if it is still in sellable condition, the money will be refunded back to you.

If any kinds of Bank charges to revert amount, it will be deduct from your side. Shipping fees will be deducted from the amount or it will be extra charge to customer only.

After 7 days from receiving the item(s):

If there is nothing wrong with the item and you just want to return it, please note that some individual sellers do not accept a product back after the seven (7) days have passed although we can contact the seller on your behalf to try and arrange such a return however that is dependent on their acceptance and policies.

Will take minimum 20% of product invoice value and we will return remaining money if cash or credit card.

In case of If item is not working we will send it to our supplier / manufacture for replacement product for customer or else we will make sure it’s properly service and working unit(s)

Refund 

Shipping fees will be deducted from the amount, but you will receive a refund for the balance. So basically if it is a return because you have simply changed your mind then the shipping fees will be charges from customer and we just refund you amount paid for the item(s).

You will be refunded the shipping fees for returned items not in proper working condition or faulty and/or defective.

Guarantee and/or Warranty is Offers on items sold on MaiOffers.Com

There are different types of supplier with MaiOffers.Com and hence different Warranty Offers. Please read the product Offers note / description against each item listed carefully to understand the individual seller’s policies and procedures. If the item(s) bought is from MaiOffers.Com is not responsible for those items however as a buyer you have several recourses for any complaints in regards to individual supplier product.

I think the item I bought might not be a genuine item, what can I do?

MaiOffers.Com does not tolerate any fake items to be displayed by any of its supplier and strict action will be taken against any supplier should this happen. Our Customer Service Teams will investigate thoroughly any such complaint and the selling of fake or banned items could lead to a seller’s blacklisting and closure of his/her products.

Can I return it and get a refund?

 

If after the seven (7) days No Questions Asked return period has elapsed, and your item deemed fake, then absolutely yes, so long it is in its original condition and with the original packaging intact, and you can do so via the Customer Service Team through the Contact Us page or filing a complaint requesting a return.

I filed my complaint and contacted your Customer Services and nothing has happened yet?

Firstly, we apologise for the delay. Every complaint filed or issue sent to Customer Services is logged and remains open until full satisfactorily resolution. We work in partnership with all or buyers and sellers to resolve matters speedily, however at times due to complexity of an issue it might require longer to resolve. But rest assured that your case or complaint is not ignored and is being worked on.

But a complaint I had was closed by the seller and I am still not happy or satisfied?

Your complete satisfaction is our primary goal, and you can still re-open the complaint or contact the Customer Service Team through the Contact Us page.